Shipping – May Take Longer Than You Expect
Posted by admin on June 22, 2007
Here at Robbins Sports and Athletics, we run an online sporting goods business. As a result, we interact with numerous customers on a regular basis. The way we do business with our customers is as follows. The customer either calls our toll free line or visits our site in order to acquire various sporting goods. We then ship the goodsÂ out ofÂ any one of manyÂ offices throughout the country. So, you could say a huge part of our business is the way we handle shipping issues. Therefore, I would like to say a few things about shippingÂ with whichÂ customers may or may not be familiar.
1. Shipping Late in the Week
Often times we get requests for overnight or 2nd day air shipping for products purchased on Thursday or Friday. Those who do this think “well, if I buy it Thursday and ship it through UPS 2nd day air, it should get here by Saturday, right?” Wrong. UPS and Fed Ex, the two most commonly used shipping companies, rarely ship on Saturday or Sunday. And when they do ship on weekends, the prices are absoltely exorbitant. So,Â overnight or 2nd day deliveries ordered late in the week will almost always show up on Monday. This means that if you need somethingÂ for the weekend,Â clarify that you need it on a specific day and be prepared to pay a premium price. The alternative is to wait a few more days. To sum up,Â whether you are shipping UPSÂ Ground orÂ Fed Ex overnight, the number of days they quote you on are business days, Monday through Friday. Weekends generally are not accounted for.
2.Â Shipping Cut-off Times
Much like the aformentioned business day dilemma that so many find themselves in, cut-off times can be a problemÂ for customers as well. Each company has a shippingÂ cut-off time. For example, whereas one company we deal with will not ship any orders placed after noon, anotherÂ company has a cut-off time of 3 PM.Â Depending on the company, you have to get your orders inÂ at a certain time, or else it will not ship until the next day.Â We haveÂ receivedÂ customer complaints in the pastÂ saying that we did not shipÂ their respective orders on the right day, but in actuality we processed their orders immediately.Â However,Â the cut-off time had already elapsed.
The point I am trying to make is this. WhenÂ ordering a product, make sure you know what the shipping procedures are andÂ be sure to adhere to them. If you don’t, you may not receive yourÂ shipmentÂ atÂ the desired time.